Frequently Asked Questions (FAQs)

We’ve answered some of the most common questions about our tour packages, booking process, cancellation policies, and more. If you need further assistance or have specific inquiries, feel free to reach out to us.

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1. How do I book a tour with Bush Walker Adventures?

To book a tour, you can visit our website bushwalker.co.ke and select your preferred package. You can also contact us via email (bushwalkeradventure@gmail.com) or phone (+254 708 678 727) for assistance.

2. What is included in the tour package?

Our tour packages typically include transport, accommodation, activities, park fees, and other services as specified in the itinerary. Please check the specific package details for inclusions and exclusions.

3. What are the payment methods accepted?

We accept payments via bank transfer, debit/credit card, and M-Pesa. Payment details will be provided upon booking confirmation.

 

4. What is your cancellation policy?

Our cancellation policy is as follows:

  • More than 90 days before departure: 10% cancellation fee
  • 90 – 45 days before departure: 35% cancellation fee
  • 45 – 29 days before departure: 50% cancellation fee
  • 30 – 15 days before departure: 70% cancellation fee
  • Less than 15 days before departure: 100% cancellation fee
5. Do I need travel insurance?

Yes, we highly recommend purchasing comprehensive travel insurance that covers cancellations, medical expenses, accidents, and lost personal belongings.

6. Can I customize my tour package?

Yes! We offer customized tour packages tailored to your preferences, including accommodation, activities, and transport options. Contact us to discuss your specific requirements or visit the custom booking page.

7. What should I pack for my tour?

Packing depends on the destination and activities. We recommend:

  • Comfortable clothing & sturdy walking shoes
  • Sun protection (hat, sunscreen, sunglasses)
  • A reusable water bottle
  • Camera/binoculars for wildlife viewing
  • Any personal medications

You can also subscribe to our newsletter for a custom travel checklist.

8. What happens if there are changes to my itinerary?

Bush Walker Adventures reserves the right to modify itineraries due to weather, safety concerns, or unforeseen circumstances. We will let you know of any significant changes as soon as possible.

9. Is my personal information safe on your website?

Yes, we take data security seriously. Your personal information is protected and only shared with trusted service providers when necessary. For more details, please review our Privacy Policy.

10. How can I contact customer support?

For any questions, you can contact us via:

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